Zome Creator 1 Kit

Shipping Rates

There are several different shipping carriers from which to choose (USPS, UPS Ground and FedEx Ground). The cost of shipping is automatically calculated at checkout, based on the total weight of the shipment.

We ship worldwide. UPS and FedEx Ground shipments are available to the 48 continental states. Alaska, Hawaii require either USPS Priority Mail or UPS/FedEx expedited shipping services. International orders may be sent via US Mail airmail/surface parcel post or Global Express Mail at our discretion. We will provide shipping quotes prior to shipment.

At times, we or our drop-ship manufacturers may ship a different way. If this occurs, you will be notified of the change and provided with the necessary information to track your package(s).

Additional Shipping Charges: Some larger items include an additional shipping charge because they are oversized or weigh more than a typical package. If this is the case, you will see the charge on the product page and in your shopping cart before you checkout.

Delivery Times

The actual delivery time varies depending on the time of day your order is placed, the type of product you order, your location and the shipping method you choose. We will give you an estimate of delivery times, but please track your package with the carrier for more accurate estimates.

Unexpected Delays: We cannot be held accountable for any shipper-related shipping problem, manufacturer shipping related problem, or incorrect information provided during checkout that leads to delayed delivery. As always, if we become aware of delays we will relay this information to you in a timely manner.

Shipping to APO's and FPO's

We ship to both APO's and FPO's via the US Mail. This shipment may take up to 17 days, and we cannot provide a tracking number for the order, but we will inform you via email when we ship the order.

To ship to an APO or FPO, please include the grade, full name with middle name or initial, and the PSC number, unit number, or ship name for the recipient. In the "City" field, please put either APO or FPO, in the "State" field, please put AA (Armed Forces of America), AE (Armed Forces Europe) or AP (Armed Forces Pacific), and then use the appropriate ZIP code for the location

Shipping to PO Boxes

We do ship to PO Boxes, but only through US Mail.

Drop-Ship Items

Items with a "DS" after the item name in the order bar are items which are direct shipped from the toy's manufacturer. For direct ship items, please allow 3-7 business days for items to ship.

Direct ship items are shipped UPS , FedEx, USPS, or DSL depending on the manufacturer. When your item(s) is shipped, we will notify you of the shipping method and provide you with the tracking number in a shipment email, so you can track the order just like any other order from Red Hen Books & Toys.

In addition, since direct ship items are not shipped from our warehouse, we are unable to gift wrap or provide gift enclosures with these items.

Shipment Tracking

After placing an order at Red Hen Books & Toys, you can check the shipping status of your order through your account. We will email you when an order is placed, as well as when the order is shipped. The shipment email will provide the tracking information for your order. You can use the shipping method and tracking number provided in the shipment email and in your account to track your package at the following:

UPS Tracking: www.ups.com
FedEx Tracking: www.fedex.com
USPS Tracking: www.usps.com